If you ever have any trouble, call our technical support line at 888-929-2372. If we can’t fix the problem over the phone, we’ll have you send the broken equipment back and we’ll ship you out a replacement free of charge, usually on the same day.
Yes! Just connect a wireless access point to your 4G LTE/5G Wireless Broadband modem and it can be used by any WiFi enabled device, including smartphones!
Yes! You’ll need to provide your own wireless access point. Connect it to the 4G LTE/5G Wireless Broadband modem with an Ethernet cable and use 4G LTE/5G Wireless Broadband with any WiFi enabled device!
Ideally, the 4G LTE/5G Wireless Broadband modem, or booster antenna if connected, should be placed near a window on whichever side of the building faces the nearest cell tower. See the following website for tower locations: network.sprint.com
Setup can be completed in just a few easy steps!
It’s that easy! And if you have any trouble with setup at any point, you can always call our tech support team toll free at 888-929-2372.
Technical support is available 7 days a week 8:30AM to 12:00AM EST.
Billing is available Monday through Friday 8:30AM to 5:00PM EST.
Both departments can be reached toll free at 888-929-2372.
As long as you’re within a coverage area, you should be able to get service. You can check coverage here: coverage.sprint.com We also include a booster antenna with install package to ensure that you get the best signal possible!